ORILAB Calm Condition

Clachique Hair Salon was established in 2010 by Bonita Ross, a highly qualified stylist wtih over 15 years industry experience. We only stock the highest quality products from brands we trust and use ourselves. You'll find us in the regional town of Temora, in the Riverina area of NSW, Australia. We ship Australia wide.

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 14 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in Australia. Not that at this time, we are not shipping to international destinations.

When you place an order, you will see the flat rate shipping at checkout, and delivery dates for you based on the information provided to us from Australia Post carriers.

Please also note that any items that arrived damaged need to be photographed (packaging and product/s) and we need to be informed of issues within 4 business days